Praise for Croatia Airlines and Adria AirwaysFor the first time, two former Yugoslav airlines have found themselves amongst Europe’s best airlines. At the World Airline Awards, organised by Skytrax at the Farnborough International Airshow this week, both Croatia Airlines and Adria Airways made it into the top ten best airlines in Eastern Europe. Croatia Airlines was voted Eastern Europe’s fourth best airline, while Adria settled at number seven. The two carriers beat the likes of TAROM Romanian Airlines and S7 from Russia. Transaero was awarded the best airline in Eastern Europe followed by Aeroflot and ČSA Czech Airlines. Croatia Airlines was followed by LOT Polish Airlines and Wizz Air.
The World Airline Awards are the most prestigious within the aviation industry and awards are given out based on passenger experience. Air travellers were surveyed by telephone, questionnaires and online about their experiences with airlines on the ground and in the air during a 10 month period. The survey measured passenger satisfaction across more than 38 key performance indicators of airline front line product and service, including check-in, boarding, onboard seat comfort, cabin cleanliness, food, beverages, in-flight entertainment and staff service.
Overall, Turkish Airlines was named as Europe’s best carrier. Star Alliance, of which both Croatia Airlines and Adria Airways are members of, was voted the best alliance in the aviation industry. Qatar Airways maintained its position as the world’s best airline. This year marked the first time that any airline from the EX-YU region made it into the awards list.